Privacy policy

This Privacy Policy describes how SHOPEXTRO.COM collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint. Please contact us by e-mail at team.shopextro@gmail.com or by mail using the details provided below:

By using our website, placing an order, or communicating with us, you agree to the practices described in this Privacy Policy.
If you do not agree, please stop using the Services.

1. Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
Whenever changes occur, we will:

  • Update the “19.11.2025” date
  • Post the revised policy on this page

Continued use of our Services means you accept the updated Privacy Policy.

2. How We Collect Personal Information

To provide services effectively, we collect your information from multiple sources. The information we collect depends on how you use our Site.

A. Information You Provide Directly

This includes:

  • Contact Details: Name, phone number, email, billing and shipping address
  • Order Details: Product purchased, payment confirmation, transaction information
  • Account Details: Username, password, security answers (if applicable)
  • Customer Support Data: Messages, requests, complaint details, unboxing proof videos

Note:
Some features require certain information. Without it, you may not be able to use those features.

B. Information We Automatically Collect (Usage Data)

We use cookies, pixels, tracking scripts, and analytics tools to collect:

  • IP address
  • Device information
  • Browser type
  • Pages viewed
  • Time spent on the site
  • Referrals (where you came from)
  • Interaction with features, buttons, and products

This helps us improve and personalize your shopping experience.

C. Information From Third Parties

We may receive information from:

  • Shopify – platform, analytics, checkout processing
  • Payment Processors – card or UPI confirmations, billing info
  • Courier Partners – tracking details, delivery updates
  • Marketing Partners – ad performance, click reports
  • Social Media Platforms – if you interact with our ads or pages

All third-party data is treated under this Privacy Policy.

3. How We Use Your Personal Information

We use your information for the following purposes:

A. Order & Service Fulfillment

To:

  • Process your payments
  • Confirm your orders
  • Ship your products
  • Provide tracking updates
  • Manage returns, replacements, and refunds
  • Verify unboxing video proof for return claims
  • Respond to your support requests

B. Marketing & Advertising

We may use your data to:

  • Send promotional emails
  • Display personalized ads
  • Recommend products
  • Improve marketing performance

You can opt out anytime.

C. Security & Fraud Prevention

We use your information to:

  • Detect suspicious activity
  • Prevent payment fraud
  • Verify user identity
  • Protect accounts from unauthorized access

If your account appears compromised, contact us immediately.

D. Improving Our Services

We analyze how customers use our website to:

  • Improve performance
  • Fix bugs
  • Enhance user experience
  • Develop new features
  • Improve product listings and recommendations

4. Cookies

We use cookies to:

  • Enable essential website functions
  • Remember your preferences
  • Improve speed and navigation
  • Run analytics
  • Show personalized ads

You may disable cookies, but certain features may not work correctly.

More details: Shopify’s cookie policy applies to our store.

5. How We Share Personal Information

We may share your data with:

✔ Vendors & Service Providers

Shopify, courier partners, payment gateways, IT and security providers.

✔ Business & Marketing Partners

Advertising platforms such as Meta, Google, or affiliates.

✔ Legal Requirements

If required by law, court orders, or government authorities.

✔ Corporate Transfers

In case of merger, sale, or reorganization of our business.

We never sell your personal information.

We never share sensitive information without your consent.

6. Third-Party Websites

Our website may contain links to external sites.

We are not responsible for:

  • Their content
  • Their privacy practices
  • Their security systems

Please review their policies before interacting with them.

7. Children’s Data

Our Services are not intended for children.
We do not knowingly collect personal information from anyone under 16.

If you believe a child has shared their data with us, contact us immediately.

8. Security & Data Retention

We use technical and organizational measures to protect your data.
However, no system is 100% secure.

We retain your data based on:

  • Legal requirements
  • Account maintenance needs
  • Order and return history
  • Fraud prevention
  • Business record keeping

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Opt out of marketing
  • Withdraw consent
  • Request data portability

We may need to verify your identity before processing your request.

10. International Users

Your data may be transferred outside your country for processing by our partners (Shopify, payment providers, couriers).
We use approved legal mechanisms for such transfers.

11. Contact Information

For privacy concerns, data requests, or questions:

📧 Email: team.shopextro@gmail.com
📞 Phone: +91 8527430207
⏱ Support Hours: 24/7

12. Product Image & Responsibility Disclaimer

Product images on the Site are for illustration only.
Actual product may differ due to lighting, screen display, or variations in manufacturing.

Shopextro is not responsible for minor appearance differences.
Customers accept this by placing an order.

Replacements are available only under our Return Policy rules.